Returns & Exchanges Policy

At Mens Attire, we are dedicated to ensuring your complete satisfaction with every purchase. We understand that finding the perfect fit and style is crucial when shopping for premium menswear online. To provide you with peace of mind, we have established a clear and customer-friendly returns and exchanges policy.

This policy outlines the procedures for returning items, initiating exchanges, and handling refunds for orders placed at shopmensattire.com.

1. Our Commitment to Quality

We take great pride in curating a collection of high-quality Japanese and international brands. Every item in our inventory is inspected for defects before it is shipped to you. However, if you receive a product that is damaged, defective, or not what you expected, we are here to make it right.

2. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, your item must meet the following conditions:

  • Condition: The item must be unworn, unwashed, and in the same condition you received it. It must also have all original tags attached.
  • Timeframe: We accept return and exchange requests within a standard return window from the date you receive your order. We recommend initiating your request as soon as possible to ensure a smooth process.
  • Exclusions: Certain items may be exempt from returns due to hygiene reasons. This typically includes underwear and socks. Please check the specific product details on our website for any additional restrictions.

3. Initiating a Return or Exchange

If you wish to return or exchange an item, please follow these steps:

  1. Contact Us: Visit our Contact page on shopmensattire.com and submit a request. Please include your order number and the reason for your return or exchange.
  2. Await Instructions: Our customer service team will review your request and provide you with detailed instructions on how to proceed. This may include guidance on packaging and shipping.
  3. Ship the Item: Once approved, carefully package the item and send it back to our fulfillment center. We recommend using a trackable shipping method to ensure your return reaches us safely.

4. Refund Process

Once we receive your returned item and confirm it meets our eligibility criteria, we will process your refund.

  • Refund Method: Refunds will be issued to the original payment method used during checkout. This may include credit cards, PayPal, or other digital payment services.
  • Processing Time: Please allow a reasonable amount of time for your bank or credit card company to process the refund. The time it takes for the funds to appear in your account can vary depending on your financial institution.
  • Payment Gateways: We work with secure payment gateways such as Shop Pay, PayPal, Apple Pay, and major credit cards to ensure your financial information is handled safely.

5. Handling Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately. We will work diligently to resolve the issue. In most cases, we will cover the cost of return shipping for defective items and provide a full refund or replacement at no extra cost to you.

6. International Returns

We ship globally from our warehouse in Japan, and we understand that international returns can be complex. If you are located outside of Japan and need to return an item, please contact our support team for specific instructions. We will provide you with the necessary guidance to return your item efficiently.

7. Contact Information

If you have any questions about our Returns & Exchanges Policy, please do not hesitate to reach out. You can contact our customer service team through the Contact form on our website. We are available to assist you with any inquiries regarding your order, returns, or exchanges.

Thank you for choosing Mens Attire. We value your trust in us and are committed to providing you with exceptional service and premium menswear.