Frequently Asked Questions
Welcome to Mens Attire. We understand that shopping for premium menswear online requires confidence and clarity. To ensure your shopping experience at shopmensattire.com is seamless, we have compiled answers to the most common questions we receive regarding ordering, shipping, and our curation process.
1. What is Mens Attire and what brands do you carry?
Mens Attire is an authorized online retailer specializing in high-quality Japanese and global menswear brands. We act as a bridge, bringing you a curated selection of apparel that prioritizes craftsmanship, fabric quality, and timeless design.
Our collection features a diverse mix of heritage, workwear, outdoor, and minimalist brands. You will find renowned names like MARMOT, WILDTHINGS, FOB FACTORY, and LIFiLL, alongside exclusive collaborations and private labels such as Blue refabric. We focus on brands that value longevity and texture, ensuring every piece in our catalog is built to last and age gracefully.
2. Where are orders shipped from and how long does delivery take?
All orders placed at shopmensattire.com are shipped directly from our fulfillment center in Japan.
Once your order is processed and dispatched, the estimated delivery time varies depending on your destination and local customs procedures. While many orders arrive within a reasonable timeframe, please allow for potential variations. International deliveries may take longer due to customs processing, which is a necessary step for shipments entering your country.
3. Are import duties and taxes included in the price?
Yes, we strive to provide a hassle-free shopping experience. In most cases, applicable import duties and taxes are calculated and included in the final price you see at checkout. This means that when your package arrives, you should not be required to pay any additional fees to the local customs or postal authorities. We handle these charges on your behalf to ensure a smooth delivery.
4. What is your returns and exchanges policy?
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, we accept returns for unworn, unwashed merchandise with tags attached within a standard return window.
Please note that the customer is typically responsible for the return shipping costs unless the item received is defective or incorrect. Once we receive your return, we will process a refund or exchange as per your request. For specific instructions on how to initiate a return, please refer to our returns portal or contact our support team.
5. How can I track my order?
Tracking your shipment is easy. Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the courier’s website.
You can use this number to monitor the real-time status of your delivery. If you do not receive a tracking email or if the tracking information does not update for an extended period, please check your spam folder or contact us for assistance.
6. I see a product on Instagram or in a feature; is it available?
Yes, most items featured in our editorial content, lookbooks, or on our social media channels are available for purchase at shopmensattire.com. We often highlight specific collections or “Discover Niche” features to showcase the story and craftsmanship behind the brands we carry, such as Barns Outfitters or KEMA DESIGNS.
If you see a specific item you love but cannot find it on the website, it may be sold out or part of a limited restock. We recommend signing up for our newsletter to stay updated on new arrivals and exclusive drops.
7. How do I care for my garments?
Proper care is essential for maintaining the quality of premium menswear. We recommend carefully reading the care label on each garment. As a general rule:
- Denim & Workwear: Wash sparingly to preserve the fabric’s character and indigo dye.
- Knits & Delicates: Use cold water and gentle cycles, or hand wash when possible.
- Technical Fabrics: Follow specific instructions for waterproof or breathable materials (e.g., MOISTHROUGH 360 products).
By following these guidelines, you can ensure your Mens Attire pieces remain in excellent condition for years to come.
If you have any further questions, please do not hesitate to contact our customer service team through the website. Thank you for choosing Mens Attire.